Microsoft Dynamics CRM
Manage Your Customer Relationship Cycle And Gain Timely Insights
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Microsoft Dynamics CRM is a customer relationship management software developed by Microsoft. This business application entails the complete automation of your business’s sales funnels, facilitating ease in departmental collaboration, accessing business intelligence, generating leads and monitoring customer interactions. This application was previously known as Microsoft Dynamics CRM but owing to a recent rebrand by Microsoft it is now known as Dynamics 365. In the CRM range, the modules are Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, and Dynamics 365 for Project Service Automation.
The End-To-End Customer Management Tool
Simply put, the CRM modules in the Dynamics 365 range allow you to keep an eye on every customer-related interaction that your business engages in. The Dynamics 365 CRM modules help you to automate, store and track every aspect of customer service. You can deploy lead-generation campaigns, review leads gained, check the status of leads and personalize your sales process according to the data. Similarly, you can access customer redressal queries, ascertain the cause of complaints and ensure that your business practices take note of these concerns. You can create and manage your marketing budgets, cut down on operational costs, prepare reports and oversee marketing analytics. These functionalities empower you with real-time and data-informed information to make swift business decisions for your business’s profitability in today’s digital world.
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